Order Processing Information
We are NOT open to the public and Ship all orders, Pick Up is NOT an option.
New Customers:
Orders will ship ONLY to the billing address, or to Pay Pal confirmed address, no exceptions. This applies to order placed over the phone and Online.
- The BEST way to check on stock availability and ask questions is to CALL US at (888) 594-7999 (US Only) or (561) 318-6219. Best way to place your order is via our ecommerce site.
- We do not accept email orders, either call or order Online.
- ALL Special Orders MUST be paid in advance and CANNOT BE CANCELLED.
- It is your responsibility to specify if you need Hot Fix rhinestones. Otherwise, Flat Back rhinestones will be shipped and be yours to keep. We do not accept returns as it is how we keep our prices competitive.
- Rhinestones are sold by WEIGHT. Most rhinestones are sold in gross units (144 rhinestones per gross - by weight). Multiple gross purchases of same size/same color will be in the same bag.
- Full packages of rhinestones are sealed from the manufacturer and are discounted.
- The demand for rhinestones is at an all time high. Sometimes the demand create shortages in supply. Plan ahead, have alternate desired colors in case the color you want is not available at any given time.
- Not all rhinestone colors are produced in all sizes by the various manufacturers. The same applies to Flat Back versus Hot Fix rhinestones. We can help you select appropriate alternatives.
- We accept all credit cards - VISA, Master Card, Discover and American Express and Pay Pal. Orders.
- PHONE and E Commerce Orders:
- -- Expedited Order (UPS) orders received before 12pm Eastern Time, take priority, and will ship the same day
- --All other orders are processed on a First Come, First Ship basis. However, high line / item count orders, rhinestone trim, and orders received after 1pm may ship the following day.
- --Orders received after after 1 p.m ET will ship the following business day. Orders received during the weekend, or holidays will ship in the order received starting the following business day.
- --We do not ship to Hotels, Motels, Convention Centers, State Fairgrounds, Air BNB, or similar facilities. No Exceptions. Plan Ahead.
- ***All shipments over $500 require signature & insurance***
- UPS
***All UPS options require signature & insurance regardless of value.
***Weather delays, technical delays, and or natural disasters as determine by our expedited shipping carrier do not qualify for shipping refunds.***
*NOTE: We ship quickly and as promised Priority Mail. Most time Priority Mail takes 2 to 5 business days but it is NOT GUARANTEED. We email tracking number with each order through our Stamps.com service provided. We cannot search or assist with USPS order not received until 15 days have passed. Therefore, if you need your goods faster, be sure to use a faster delivery option, like UPS Overnight or 2nd day air. WE CANNOT CONTROL THE POSTAL SERVICE or UPS ONCE A PACKAGLE LEAVES OUR FACILITIES.
Order Changes
If you need to make a change to your order, you must call us before it ships. It may delay the shipping of your package. Once we ship your order, it is yours to keep. Special orders, trim cut orders, cannot be changed or canceled.
